سازمان حمایت مصرف کنندگان و تولید کنندگان
سازمان حمایت مصرف کنندگان و تولید کنندگان
یکشنبه, ۱۸ مهر ۱۳۹۵ ۱۵:۲۳ ۴۷۵
چچ

Help clients to get a commenting letter on the aftersales service network

Preparation of a request letter in order to be presented to the organization-

Companies need to prepare the following documents and submit them to the organization through a compact disc( CD )

Warranty, commitment and support

Training and skills of technical personnel

Monitoring the performance and oversight of agencies

Monitoring and analysis of the customer's comments

To develop and implement the guidelines for transport, installation, commissioning and customer training

Development and implementation the admission, discharge and workflow criteria

Development and implementation of technical and repair guidelines

 Proper Supply and distribution of spare parts

 Services at the customer site

 Development of Services Network

 Development of Communication Network

The system of compensation payment to the customer for excessive delay of product for repairs

Design and establishment of information network

Development and implementation of instructions of grant and revoke Agencies

Development of schedule and standard rates of repairs

Payment of costs associated with product displacement and transportation

Customer satisfaction

The process of addressing and responding to customer complaints

Introduction of evaluator companies to assess the after-sales service network to service provider companies

All companies should refrain from direct referring to evaluator companies for concluding contracts before visiting the organizations. Otherwise, the organization is unable to accept the initial assessment report

 Checking documents and evaluation reports by the organization and preparing the commenting letter to the traders and merchants center of Iran

Concerning the domestic producers, offering the commenting letter on the aftersales service by the organization to Applicant Company itself

Manner of issuing approvals for after-sales services network to the applicants of official representatives

 

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